Just to update you all...the plotter I bought some months ago is never arrived.
The seller gave me a tracking number which has never worked; after days waiting, I contacted the responsible person for the auctions and, to be short, they sent me this :
Further to our previous correspondence regarding the following order: https://auction.catawiki.com/kavels/xxxxxxx
Last week we informed you that we asked the seller to provide you with the tracking code of the second shipment. We gave the seller a deadline to provide this information and reach out to you. This deadline expired yesterday.
Unfortunately the seller has not provided you with or us with this information. As such we have decided to cancel the sale. Your payment will be refunded within the next 10 working days of this receipt. You will receive this refund on the same credit card/bank account you used to make the corresponding payment.
We sincerely apologise. We understand how disappointing it is that you won’t be receiving this special item. Rest assured that we’ve taken appropriate measures with the seller to ensure this doesn’t happen again.
We also want to let you know that us cancelling this transaction doesn’t affect the contract of sale.
We apologise for the inconvenience and we look forward to welcoming you back to our auctions in the future!
Met vriendelijke groet,
Kind Regards,
XXXXX
Catawiki Customer Experience
Honestly....it's the first time I have a crappy experience like this one. I always thought that Catawiki was one of the more realiable auctions sites on the web....well, I was wrong.