The keyboards on those things were, by necessity, very thin membrane types with silicone key contacts/reflex nubs (I'm sure there's a proper term for them but that's basically what they are: nubs). The OEM (Honeywell, I think) did the best they could but portable keyboard technology in the early 90s was not something most people remember fondly.
Anyway the contacts on the membranes tend to oxidize and thus lose their conductivity, causing keystrokes to be missed. Sometimes exercising helps but otherwise you'll need to tear down the keyboard (they're not too hard to disassemble) and clean the membrane contacts until they're conductive again without, of course, completely removing the conductive paint or whatever from the membrane sheets in the process. There are/were some decent guides out there.