My attempt failed as well. The service rep "Jennie" is completely oblivious. When I told her I was informed that the product was available as a download, she asked for the person who told me this so she can get in touch with him/her. This is her response:
Anyway if this people is from Freescale, you could let me know his full name or email, I can contact him for you.
If he is not from Freescale. I suggest you have to contact him directly. I appreciate your understanding.
So, does this mean that if someone who is not from Freescale has the compressed file, that she is giving her blessing to distribute it? (I'm not going to assume this, English is obviously not her first language, but I thought it was kind of amusing).